ICE Casino Anti-Money Laundering Policy

Purpose of This AML Policy

The policy exists to prevent the casino from being used for money laundering, terrorist financing, fraud, payment-method abuse, identity misuse or as a payment transit point. It also targets bonus schemes run through multiple accounts and attempts to bypass sanctions, KYC or geographic restrictions. By opening an account, every player accepts these rules and any future amendments, which the operator may introduce at any time in response to regulatory changes or internal risk assessments.

Legal and Regulatory Framework

ICE Casino is owned and operated by Whitebox B.V., registered in Curaçao (registration number 155412) and licensed under Curaçao licence OGL/2024/822/0338. Payments are handled by T&C Whitebox CY Limited, Limassol, Cyprus (HE 419583), acting as an authorised agent. The operator states that its framework follows Curaçao AML regulations, the recommendations of the Financial Action Task Force (FATF), the European Commission's list of high-risk third countries and international sanctions regimes.

The framework covers four elements: customer due diligence, a risk-based approach, ongoing monitoring of all transactions and regular AML/CFT training for staff in customer, payment and compliance roles.

Scope of This Policy

The policy applies to every registered user, every deposit, wager, bonus and withdrawal, on desktop, mobile site and Android app alike. It is not limited to high-value players: a small account can be reviewed as thoroughly as a large one if risk indicators appear. It also applies to sports betting conducted through the same account.

Know Your Customer Verification

When KYC Is Required

The operator may start verification at any time, and in particular:

• when a user's total transactions reach USD/EUR 1,000 or another risk-based threshold;
• when a withdrawal request reaches USD 1,000 or more (Terms, section 8.11.4);
• when the user is assessed as high-risk because of country, behaviour or transaction patterns;
• when suspicious activity, inconsistent data or fraud indicators are detected;
• whenever enhanced due diligence is required or staff consider it necessary.

Passing verification once does not exempt an account from later checks.

Documents We May Request

• a valid government-issued ID, such as a passport or national ID card;
• proof of payment-method ownership, such as a photo of the bank card with only permitted digits visible and the cardholder name unmasked;
• proof of address not older than three months, such as a utility or phone bill;
• a selfie or liveness check, or a photo holding the documents;
• a photo holding a handwritten note with the account email, the date and a confirmation code;
• bank statements, employer letters, tax assessment notices or other source-of-funds evidence;
• a call or video interview with the support or compliance team.

False, forged or misleading documents allow the operator to refuse registration or terminate the account.

Age Verification

Only persons aged 18 or older, or older where local law requires, may register. The operator uses verification measures during onboarding and may request proof of age at any stage. Accounts held by minors are closed. Confirming a false date of birth or ticking the age box untruthfully does not entitle the user to a refund.

Source of Funds and Source of Wealth

As part of customer due diligence, the operator may ask about the general source of a user's funds, the expected level of activity and the intended use of the account. Where risk is higher or activity is large, it may require verified source-of-funds documents such as salary slips, contracts, bank statements or tax returns, and source-of-wealth documentation explaining how overall wealth was accumulated. The operator may suspend the account until the requested information is provided and may restrict or terminate access if it is inadequate.

Payment Method Requirements

• All payment methods must be registered in the account holder's own name; the name on cards and bank accounts must match the registered name.
• Deposits from third parties, including friends, relatives or partners, are not accepted.
• Anonymous payment instruments and cash are not accepted, and funds cannot be transferred between users' accounts.
• Withdrawals are made through the method used for depositing. If a deposit was made with a non-withdrawable instrument, the payout goes only to a verifiable method owned by the user, and ownership documents may be requested.
• Chargebacks, reversed payments or stolen cards lead to account blocking and recovery of winnings.

Transaction Monitoring

All transactions and account activity are monitored continuously against the user's expected profile. The operator watches for the three classic laundering stages (placement, layering and integration) and for indicators such as excessive depositing, several devices used to log in within a short time, one IP address or device shared by several users, and deposits followed by withdrawals with little or no play. The operator may request additional documents whenever discrepancies, unusual activity or elevated risk are detected.

Prohibited Activity

• using the account to move, convert or conceal funds of illegal origin;
• using someone else's identity, documents, cards or wallets;
• opening multiple or duplicate accounts;
• collusion, card counting techniques and other cheating methods listed in the Terms;
• masking location through a VPN, proxy or similar technology (Terms, section 12.7);
• registering from a restricted jurisdiction;
• bonus abuse, including strategies that exploit bonus rules or software errors.

Enhanced Due Diligence

Enhanced due diligence applies where higher risk is identified: politically exposed persons and their family members or close associates, residents of jurisdictions listed by the FATF or the European Commission as high-risk or under increased monitoring, and accounts whose transactions appear inconsistent with the user's profile. Under EDD the operator may require verified source-of-funds and source-of-wealth evidence, explanations of the purpose of the account and any further documents needed for regulatory or internal risk purposes. Final approval of such checks rests with senior management.

Politically Exposed Persons

PEP status follows Article 3(9) of EU Directive 2015/849 and covers, among others, heads of state and government, ministers, members of parliament, senior judges, members of central bank boards, ambassadors, senior military officers and senior executives of state-owned enterprises, together with their spouses and children. PEPs must document where their income originates before they can continue to use the services.

Sanctions and Restricted Jurisdictions

Users are screened against international sanctions lists, including those maintained by the UN, the EU, the US Office of Foreign Assets Control (OFAC) and HM Treasury. Separately, section 4.4 of the Terms prohibits accounts and deposits from more than 50 jurisdictions, including the United States, the United Kingdom, Austria, France, Italy, Spain, the Netherlands, Belgium, Switzerland, Australia, Brazil, Japan, Russia, Ukraine, Turkey, Iran, North Korea, Syria and Curaçao. The operator may change this list at any time without notice.

High-Risk Jurisdictions

When assessing country risk, the operator first checks whether a user's jurisdiction appears on the European Commission's list of high-risk third countries with strategic deficiencies or the FATF's list of jurisdictions under increased monitoring. It also weighs the legal and political environment, the economic structure and known sources of criminal activity. Users from such jurisdictions face enhanced checks, including source-of-income documentation.

Suspicious Activity

Activity may be treated as suspicious when deposits are unusually large or frequent compared with the user's profile, when funds are deposited and withdrawn without meaningful play, when payment details do not match the account holder, when several accounts share devices, addresses or payment instruments, or when documents appear altered. Suspicion allows the operator to pause transactions and request additional documents while it investigates.

Account Restrictions

The operator may delay or refuse deposits and withdrawals, suspend betting, restrict access to specific games, limit withdrawal amounts, void bets and bonuses obtained through prohibited activity and close the account. Where a violation is confirmed, winnings may be forfeited. Account holders cannot continue to play while refusing a verification request.

Withdrawal Checks

Withdrawals are reviewed before approval. For verified users, the Terms set approval windows of 5 minutes to 12 hours for amounts up to €499 and up to 48 hours for €500–€4,999, while €5,000–€29,999 may take up to 30 working days and larger sums are handled individually. These windows can be extended while AML or KYC checks are open. If turnover is less than twice the deposit, up to 20% of the withdrawal may be retained to cover payment costs, and payouts may be limited to €5,000 per 30 days when withdrawals exceed 20 times total deposits.

Cryptocurrency Transactions

No cryptocurrency payment method was shown on ICE Casino's public pages when this summary was prepared. If crypto options are offered in the cashier in future, they remain subject to the same rules: the wallet must belong to the user, its ownership and the origin of funds may be verified, and crypto does not make an account anonymous or exempt it from checks.

Bonus Abuse and AML Risk

Bonuses are limited to one per person, household, IP address, device, card and e-wallet. The Bonus Terms treat low-risk wagering strategies, postponed bonus rounds, betting on several outcomes of the same market and leaving large bets open until wagering is complete as abuse. In such cases the operator may cancel bonuses and winnings, void the real-money balance, block access or close the account. Multi-account bonus schemes are also an AML concern because they often rely on third-party identities and payment methods.

Record Keeping

The operator keeps identification documents, due-diligence and source-of-funds records, complete transaction histories and records of internal alerts and investigations for at least five years from the last transaction or the end of the business relationship, whichever is later.

Data Protection and Confidentiality

AML records are stored securely and processed under the operator's Privacy Policy and applicable data protection law. Confidentiality does not prevent the operator from sharing information with regulators, law enforcement or payment providers where the law requires or permits it.

Reporting Suspicious Activity

Where required, the operator may report suspicious transactions to the competent authorities and inform payment providers about fraud. It may employ collection services to recover funds obtained through payment fraud.

Player Responsibilities

• provide accurate personal details and keep them up to date;
• use only payment methods in your own name;
• respond to verification requests with genuine documents;
• keep one account only and do not share it;
• do not access the site from restricted countries or through VPNs;
• report your winnings to tax authorities where required.

Our Responsibilities

The operator's stated duties are to verify users on a risk basis, monitor transactions continuously, train staff, screen against sanctions lists, keep records for five years, protect personal data and report suspicious activity where required. This guide is not the operator; it only summarises those commitments.

Changes to This AML Policy

Whitebox B.V. may amend its AML Policy at any time, and changes take effect on publication. We update this summary when we notice changes; the operator's current document on the ICE Casino website is authoritative.

Contact Us

Questions about verification or account reviews go to the casino: live chat on the website or support@icecasino.com. Formal complaints can be sent to complaints@icecasino.com. For questions about this guide, see our About page.